How to Access and Navigate Your LearnWorlds Course

FAQ's

Welcome to your Managing When Stress Matters home page! Here you can find all of the answers to the most frequently asked questions about this training. If you can’t find the answer you are looking for, please email SAM@stressmatters.org.uk and one of our team members will be in touch as soon as they can.

Happy Learning!

Where will the workshop take place?

The live workshop will take place online, via Teams.

How do I change my workshop time and date?

You will be able to change your workshop date and time via EventBrite – details on how to do this will be released shortly.

How long will the live workshop be?

3 hours in total.

Where will the e-learning take place?

The e-learning portion will be hosted on our platform LearnWorlds, not on the Poundland training centre.

Do I need to complete all of my e-learning before my live workshop?

Yes! You will not be able to join your live workshop without completing your e-learning section. This is because there is a lot of knowledge and terminology that you will need to cover before your workshop.

What if I don't have a tablet or computer that works at the store?

The live workshop will be held online via Teams. For further assistance, please reach out to your Regional Manager or the ER team, who can guide you to the best solution.

I can't access my e-learning, what do I do?

The e-learning portion will be hosted on our platform LearnWorlds, not on the Poundland training centre.

I haven't received any emails from Stress Matters, what do I do?

Check your junk and spam email incase any emails have been sent there. If there is still no emails, please email SAM@stressmatters.org.uk and they will be able to support you.

How will I join the live workshop?

On your store laptop or tablet. We will send a calendar invite to your store email address which will have your course details and your joining link included.

How do I access my e-learning?

You will shortly receive an email from our e-learning platform LearnWorlds (check your spam and junk w/c 21st of October) and it will ask for you to create a password for your account. If you have not received this email, please contact SAM@stressmatters.org.uk and they will be able to re-send your activation link.

How long will the e-learning take for me to complete?

This e-learning should take you around 30-45 minutes to complete.

Is this training mandatory?

Yes.

What is this training?

This online course, “Managing When Stress Matters,” will equip you with practical tools to navigate the complex landscape of mental health in the workplace.

How do I come prepared to the live workshop?

    • Ensure that your computer, laptop or tablet is fully charged

    • You have your e-learning completed

    • You are in a quiet area

    • You have access to headphones and a microphone (normally your headphones will act as a two-in-one)

    • Your workbook is printed off if you’d like to make physical notes

What will I learn?

    • How to create an environment and culture in your team that encourages open and honest communication about wellbeing and mental health.

    • How to utilise skills such as active listening, communication and empathy to facilitate supportive conversations.

    • Identify worrying signs of anxiety or depression in the workplace and know when to intervene.

    • Understand what mental health is, what wellbeing is and what impacts them.

    • Reflect on your own stress and how you can manage this well.

    • Understand stress, how it impacts us and how you impact the stress felt by your colleagues.

0%
of retail employees in the UK experience mental ill health, significantly higher than the 27% average across all industries.
0%
of working days lost in Great Britain are due to stress, anxiety, and depression.